While technology is not a panacea for everything, when it comes to measuring the customer experience — IoT CX is the new gold standard.

brent flandersAugust 21, 2018#survey, #data, #rewards, #trust, #cexp, #cx, #retail

Browsing vs. Buying in Retail: why do consumers leave without buying?

brent flandersAugust 5, 2018#rewards, #survey, #retail, #trust, #cx, #data

EMPATHY & CX | ask + listen + understand + execute

brent flandersJuly 19, 2018Tapyness#cx, #cexp, #retail, #data, #rewards, #trust, #survey

Why are you paying customers for their feedback?

A brand should be building trust with consumers, period. Not paying them to consume their products or services by asking them to pay with their valuable time to take a survey or expose their identity.

Thoughts & new CX trends

Recent social + blog posts