Let the front line focus on what's important -customer experience
When service is your product, the quest for improving the guest experience never ends. Tapyness helps you take the pulse of your guests in any lodging or hospitality setting. As a replacement for or supplement to existing customer feedback systems, Tapyness provides customer satisfaction data you can quickly socialize to differentiate your organization from the competition.
Whether you’re a small B & B, multinational lodging system, or neighborhood spa, Tapyness is the customer feedback management platform (CFM) that drives spontaneous real-time feedback, high participation rates, and trending micro-data to point the way forward.
Customer Experience
The Tapyness customer feedback management (CFM) platform offers an unobtrusive, anonymous way to gauge guest opinion while their experience is still fresh. With its frictionless customer experience assessment and ability to relate that measure to your employees’ ever-changing sentiment, you’ll get unparalleled rates of participation to know, in real time, what’s working and what’s not. In fact, the very presence of a Tapyness kiosk in your lodging, politely asking for your guests’ opinion even if they don't plan on staying, shows how much you care about making their visit worthwhile and your guest experience better.
Employee Satisfaction
How can you reduce turnover and improve satisfaction for employees and customers? Give your employees a voice with Tapyness. As their workday progresses, you can get feedback on a variety of factors, from their general mood and engagement to their confidence in leadership and the value of meetings and training sessions. Real-time, anonymous feedback is a powerful tool to identify root causes of both discontent and satisfaction among your employees, a way to show you value their opinion, and an important metric you can easily compare with customer experience in real time or later.
Product Awareness
Tapyness lets you frame product, service, or offer information as survey questions, a capability that allows you to both measure and educate. You’ll learn how well your marketing programs and internal communications are working, while propagating new ideas that build awareness among customers and employees about new products and initiatives without “adsy” pushiness. Making multiple impressions in relevant locations that your target audiences frequent means your messages will stick, whether those walking past choose to tap or not.