We started with a simple premise, would placing kiosks in brick and mortar - with a universally accepted tablet interface - actually capture in context customer experience data in volume?
The answer is a resounding YES!
Tapyness captures an unparalleled volume of consumer feedback in a nearly frictionless fashion. The ultra-clean data acquired is non-incentivized, unbiased, non-curated and never requires a transaction. A true in context opinion, captured without requiring the need for the exposure of personal information, visible in real-time.
We take personal privacy and data security seriously, never asking for identifying credentials with all data transmitted via industry standard encryption.
A simple tap provides the feedback, no loyalty ID, phone or email required
Data transmission encrypted from kiosk to cloud
Performance, security and reliability based on the Google Cloud Platform
The Tapyness platform provides the ability to build an honest 1 to 1 relationship with your customers.
Shows customers you care about their experience by asking for an honest opinion
Never gamed or incentivised, clean unfiltered data
Direct feedback from consumers passing through your establishment
Real-time data enables brands to be informed from headquarters to the frontline. Identify weaknesses and reinforce strengths without the latency of data from social channels or survey company readouts.
Capture data in context and truly visualize CX in the moment
Engage your staff with insight directly from the consumers' perspective
Enable your frontline with micro-specific information