Unbiased + honest copious amounts of data drives proactive change on the front lines of customer service.
Whether it’s a power breakfast, coffee time, or a special evening out, customers have unique expectations and quickly form opinions that can make or break their loyalty. But traditional post-visit surveys have low completion rates and get follow-through from only a certain type of customer.
As the customer experience (CX) platform that captures more real-time data than any other, Tapyness helps you get a true cross-section of opinion of almost everyone who walks through your door, with minimal effort and the anonymity that supports candor.
The Tapyness customer feedback management (CFM) platform offers an unobtrusive, anonymous way to gauge customer opinion while their experience is still fresh. With its frictionless customer experience assessment and ability to relate that measure to your employees’ ever-changing sentiment, you’ll get unparalleled rates of participation to know, in real time, what’s working and what’s not. In fact, the very presence of a Tapyness kiosk in your restaurant, politely asking for your guests’ opinion, shows how much you care about making their visit worthwhile and your bar or eatery better.
How can you reduce turnover and improve satisfaction for employees and customers? Give your employees a voice with Tapyness. As their workday progresses, you can get feedback on a variety of factors, from their general mood and engagement to their confidence in leadership and the value of meetings and training sessions. Real-time, anonymous feedback is a powerful tool to identify root causes of both discontent and satisfaction among your employees, a way to show you value their opinion, and an important metric you can easily compare with customer experience in real time or later.
Tapyness lets you frame product, service, or offer information as survey questions, a capability that allows you to both measure and educate. You’ll learn how well your marketing programs and internal communications are working, while propagating new ideas that build awareness among customers and employees about new products and initiatives without “adsy” pushiness. Making multiple impressions in relevant locations that your target audiences frequent means your messages will stick, whether those walking past choose to tap or not.