Solutions | Automotive

Brand affinity and customer experience have arguably become more important to success in the automotive retail industry than even product design or engineering. How your brand is perceived by a majority of customers is actually what your brand is, while rapidly changing consumer values and even emerging technologies threaten historic assumptions about the business of selling.

 
 
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Tapyness in action:

 

Example applications / installations:

  • Customer service

  • Showroom

  • Service department

  • Customer lounge / bathrooms

  • Courtesy cars/shuttles

  • Car shows

Example attributes to measure:

  • Overall experience

  • Cleanliness of the facility

  • Accuracy of estimate

  • Service quality

  • Waiting time

  • Success of a current promo


Automotive consumers are more demanding and fickle than ever. Tapyness is the essential customer experience (CX) platform for automotive retail and service centers, providing instant, unbiased insight into what customers value right now.