Solutions | Hotels + Hospitality 

When service is your product, the quest for improving the guest experience never ends. Tapyness helps you take the pulse of your guests in any lodging or hospitality setting. As a replacement for or supplement to existing customer feedback systems, Tapyness provides customer satisfaction data you can quickly socialize to differentiate your organization from the competition.


Tapyness in action:


Example applications / installations:

  • Lobby  

  • Registration  

  • Restaurants / bars

  • Spa services

  • Elevator

  • Room service

  • Health club / workout rooms

  • In-room location

Example attributes to measure:

  • Overall experience

  • Cleanliness of the facility

  • Aesthetic / design factors

  • Food quality

  • Quality of amenities

  • Service quality

  • Speed of service

  • Value

Whether you’re a small B & B, multinational lodging system, or neighborhood spa, Tapyness is the customer feedback management platform (CFM) that drives spontaneous real-time feedback, high participation rates, and trending micro-data to point the way forward.