Solutions | Retail 

If retail was only about the acquisition of goods, e-commerce would have closed you down by now. The importance of customer experience in bricks-and-mortar retail is more important than ever, from store design to unexpected surprises and the type of attention your staff gives. But even costly, receipt-based “survey bribery” that offers future discounts or random prizes yields uselessly small and highly delayed customer opinion samples, leaving you empty-handed in grasping what store visitors really want.

 
 
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Tapyness in action:

 

Example applications / installations:

  • Exit points

  • Checkouts

  • Departments

  • Bathrooms

  • Elevators

  • Anywhere

Example attributes to measure:

  • Overall experience

  • Cleanliness of the facility

  • Merchandise availability

  • Service quality

  • Pricing perception

  • Evaluation of a current promo


The Tapyness customer feedback management (CFM) platform offers an unobtrusive, anonymous way to gauge shopper sentiment while their experience is still fresh. With its frictionless customer experience, you’ll know, in real time, what’s working and what’s not.