Voice of Customer, a term defining an intuitive process; capture customer information in context, analyze the data, create an action plan, implement and repeat - simple right? With the appropriate technology in place, it should be.
The first step is a crucial component of a VoC program, capturing customer information - the voice - in context. Tapyness provides brands with a significant advantage in this phase of the process, capturing up to a 100 fold increase in the interaction and response rates vs. legacy CX platforms.
Listen to your customers' voice in real-time. Understand the macro to micro with CX data captured and visualized in real-time. A brand can gain a significant advantage once the health of the organization from the backroom to the front door is understood.
Insight without a transaction
Tapyness captures all consumer sentiment, not just those that purchase.
Obtain raw, honest and unbiased feedback without requiring a transaction
Capture the customer experience without requiring customers to provide personal identification - and exposure
Establish trust with your customers while gaining a deeper understanding of their experience
With breadth comes depth
An agile and configurable platform designed to deliver results without compromise.
Rapid, frictionless deployments allows brands to install as many kiosks as required
Acquire a breadth of microdata, iterate and have a depth of understanding
Remote administration allows enterprise management, across the globe
More data = more understanding (period)
A platform that scales with your business, the more data the better
Response rates up to 100x of traditional CX surveys
Real-time data capture enables real-time understanding
Feed the machine, see the results