Home

About Blog Contact Us Log in

Product Overview Customer Experience Employee Satisfaction Product Awareness Configure Capture Understand

Overview Grocery Hospitality Retail Restaurant Events + Gatherings

Home platform Product Overview Customer Experience Employee Satisfaction Product Awareness Configure Capture Understand Industries Overview Grocery Hospitality Retail Restaurant Events + Gatherings

About Blog Contact Us Log in

What is the intersection?

Customer-centric

Employee-centric

Recents

Featured

Dec 20, 2017

Employee Satisfaction - Inside out

Dec 20, 2017

They’re often called “the front line,” because they are. There is nothing more important in your business than the team you’ve built. If you’re fortunate, you have assembled a formidable team willing to do whatever it takes to fulfill your mission and make your customers happy.

Dec 20, 2017

Sep 18, 2017

Customer Churn and Burn?

Sep 18, 2017

What’s your scoreboard? Understanding how your business scores (grows) or is defeated (atrophies) is largely determined by the experience your customers perceive. This ultimately leads to customer retention or attrition. An epiphany to some, it should be the guiding principle for all businesses.

Sep 18, 2017

Sep 13, 2017

Capture the moment, understand your customer's experience

Sep 13, 2017

Feeling the pulse of your customer requires the ability to acquire a continuous stream of unfiltered feedback. It’s not a one-time or sporadic act, and it shouldn’t require a bribe like a prize or discount on future purchases

Sep 13, 2017

Oct 27, 2016

De-identified data?

Oct 27, 2016

Ever wonder why your customers do not provide feedback about your business, service oriented or otherwise?

Oct 27, 2016

Tapyness®

Hey! @HomeDepot you want to compete with @amazon in #retail? Why not start with using tools + logic they've been us… https://t.co/IGJ9UAiFvM
about 14 hours ago
Tapyness®

”Sometimes customers are loyal to your loyalty program and not your business.” Touché https://t.co/nGu4utfeLs
about a day ago
Tapyness®

”The bottom line is this: when leaders take care of their people, their people take care of the business.” If you… https://t.co/DuJe4a7ls0
about a day ago

info@tapyness.com

Hours

Terms of Service Privacy and Data Policy