Let Simplicity + Empathy Drive your CX Initiatives.
The evolution of food retailing from basic commodity distribution to an ever-expanding array of high-margin, service-rich specialty offerings means the stakes are higher than ever to get it right.
Tapyness provides customer real-time experience data you can view by itself or add to your existing dashboard, POS system, or CRM. You can even overlay it on your own data plots to reveal relationships and uncover trends that might otherwise go unnoticed.
Whether your focus is on value pricing or elite specialty grocery retailing, Tapyness is the customer feedback management platform (CFM) that drives spontaneous real-time feedback, high participation rates, and trending micro-data to point the way forward.
Customer Experience
The Tapyness customer feedback management (CFM) platform offers an unobtrusive, anonymous way to gauge store visitor opinion while their experience is still fresh. With its frictionless customer experience assessment and ability to relate that measure to your employees’ ever-changing sentiment, you’ll get unparalleled rates of participation to know, in real time, what’s working and what’s not. In fact, the very presence of a Tapyness kiosk in your store, politely asking for your visitors’ opinion even if they don't plan on buying, shows how much you care about making their visit worthwhile and your business better.
Employee Satisfaction
How can you reduce turnover and improve satisfaction for employees and customers? Give your employees a voice with Tapyness. As their workday progresses, you can get feedback on a variety of factors, from their general mood and engagement to their confidence in leadership and the value of meetings and training sessions. Real-time, anonymous feedback is a powerful tool to identify root causes of both discontent and satisfaction among your employees, a way to show you value their opinion, and an important metric you can easily compare with customer experience in real time or later.
Product Awareness
Tapyness lets you frame product, service, or offer information as survey questions, a capability that allows you to both measure and educate. You’ll learn how well your marketing programs and internal communications are working, while propagating new ideas that build awareness among customers and employees about new products and initiatives without “adsy” pushiness. Making multiple impressions in relevant locations that your target audiences frequent means your messages will stick, whether those walking past choose to tap or not.