Real-time IoT (Internet of Things) customer experience (CX) capture kiosks can significantly disrupt the traditional survey mold by offering a more immediate, interactive, and contextually relevant way to gather customer feedback.
Read MoreGrocery stores are a vital part of our daily lives, catering to our fundamental sustenance needs. However, despite their consistent demand, many grocery stores find it challenging to maximize their profits. While numerous factors contribute to this issue, some key elements are often overlooked. Tapyness will explore the missing ingredients costing grocery stores greater profits and discuss potential strategies to address these challenges.
Read MoreIn today’s fast-paced, technology-driven world, brick-and-mortar brands face an ever-increasing challenge in staying relevant and competitive. As the digital landscape evolves, businesses must awaken to the presence of blind spots that might be holding them back from realizing their full potential. Tapyness will explore why addressing these blind spots is essential for the survival and success of traditional brick-and-mortar brands.
Read MoreBespoke customer surveys refer to custom-made or tailored surveys designed to gather specific feedback and insights from a particular group of customers or target audience.
Read MoreOur Tapyness research team is constantly segmenting business categories and verticals for deep study to better understand customer attitudes toward them that are often not openly visible to common methods of capturing this information.
However, despite the wide range of technology available to capture customer sentiments, enterprises usually don't discover that their customer service is deficient until significant damage has been done to their reputations.
Read MoreDigital innovation is using technology to enhance your business. This involves everything from automated processes and bookkeeping to streamlined checkouts and personalized customer care – and everything in between. With the right technology, you’ll save time, money, and energy. It’ll be easier to meet goals as well as grow your business. You don’t necessarily need a great deal of expertise or large investments either.
In this mini-guide, Tapyness explains digital innovation, including offering several suggestions on making your business better:
Read MoreConsumers passing through — not just paying customers — really matter
Read MoreWhile technology is not a panacea for everything, when it comes to measuring the customer experience — IoT CX is the new gold standard.
Read MoreThe real question is why brands are so infatuated with the notion of identification in an era when consumers do not want to be identified - see the subhead.
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